FREQUENTLY ASKED QUESTIONS

What is your return policy? 

All sales are final.

 

Is collection available? 

Yes, collection is available from Naremburn in Sydney, NSW. 

 

Sizing and guides

We cannot provide size guides for all of our items as many fashion / brands houses/ labels have different sizing according to their providence and style. We recommend you consult each brand’s sizing to make sure you are informed for your purchase. We do not refund or exchange.

Jewellery will have measurements provided so you can then check those against your existing jewellery, wrist, finger etc.

 

How do I purchase?

All pieces are available for sale on our website at designerresalecollective.com.au.

 

How can I pay?

Secure payment is made on our website via Shopify and we accept Amex, Visa, Mastercard, and Applepay.

 

Are the pieces Designer Resale Collective consigns and sells genuine? 

Yes! Two of our values are Authenticity and Integrity. We don’t like fakes (of any kind, let alone the items we consign!) and we know you don’t want fakes. 

Whilst we have extensive knowledge of luxury designer brands, leather, stitching, hardware, logos, fabric; and for jewellery the metal, the stones, and the finishes, there are still some very good ‘fakes’ out there.

We ensure each bag or leather accessory such as, wallets, coin purse, computer pouch is genuine by having it professionally authenticated by global leader Entrupy as our final guarantee.

A fee of $60 for each piece will be charged to the consignor prior to listing the item.

 

Are the pieces new or pre-loved?

Both. We consign both new and pre-loved pieces however we are very considered with what we consign. All pre-loved items are rated very good to excellent condition. Our new items have never been worn or used, and some still have the tags on them.

 

What do your ratings of the pieces mean?

We want to ensure that the condition and ratings of the pieces available for resale are as easy to understand as possible. We have a four-tier scale to help you.

 Platinum

Item is brand new. Perfect condition and comes with box, dust bag, and authenticity card (as relevant) and authenticity certificate for bags
Gold
Item has been used or worn once or twice and in excellent condition some or all - box, and dust bag, authenticity card and/or authenticity certificate for bags
Silver
Item has been used or worn a handful of times and is in very good condition with some or all - box, and dust bag, authenticity card and/or authenticity certificate for bags
Bronze

Item has been used or worn and has some wear and is in good condition some or none - box, and dust bag, authenticity card and/or authenticity certificate for bags

 

What is the consignment period?

We consign items for three months from receipt of our Consignment Agreement Form.

After three months, any unsold pieces will be given to our chosen quarterly charity, or returned to the consignor – we let you decide.

 

Is my privacy as consignor or purchaser protected?

Absolutely. We don’t share private or personal information of any kind to anyone about our clients unless prior approval is given.

 

Shipping and Returns

We carefully wrap and securely pack your items in compostable, sustainable packaging, even down to the tape!

We use Shippit for all of our deliveries so that your purchase gets to you as soon as possible, as safely as possible. With reliable delivery tracking on all orders, you will know where your item is soon as we ship from our studio.

We also really like that.Emissions from fuel used in delivery booked on Shippit's rates are 100% carbon offset using certified carbon offset.

Insurance is available if you wish to add that to your shipping costs. We strongly recommend you consider the insurance option.

Please check our terms and conditions for more information with regard to shipping. 

 

Returns policy

All sales are final, we do not offer returns or exchanges. Please see here. 

 

What brands do you consign?

At Designer Resale Collective, we know that fashion brands and trends ebb and flow. Style however, will always be a constant, though everyone’s style is different. Whilst there are brands that we love, we recognise that there will be many more brands that you all love, grow to love, learn about or just hold onto sentimentally. We will always be excited to look at potential consignments, however to give you a guide of our faves, please see the list below. And please remember that we love all shapes and sizes here at Designer Resale Collective.

BRANDS WE LIKE / CONSIGN (but not limited to)

WOMEN

  • Alexander Wang
  • Aquazurra
  • Balenciaga
  • Burberry
  • Chanel
  • Christian Dior
  • Erdem
  • Fendi
  • GGDB
  • Gianvito Rossi
  • Gucci
  • Hermès
  • Isabel Marant
  • Loewe
  • Louis Vuitton
  • Manolo Blahnik
  • Moncler
  • Prada
  • Saint Laurent
  • Valentino Garavani
  • YSL 
  • Anine Bing
  • Bassike
  • Bird and Knoll
  • Blanca Studio
  • Bonita Collective
  • Camilla and Marc
  • Chloe
  • Ganni
  • Guiseppe Zanotti
  • Johanna Ortiz
  • Sir The Label
  • Scanlan Theodore
  • Stella McCartney
  • Ulla Johnston
  • Zimmerman